After being awarded the contracts for the supply of Menu Pricing, Online Booking and fiRST (SMR) platforms to over 300 dealers across the Fiat Chrysler Automotive UK (FCA UK) network 12 months ago, the team at Clifford Thames have continued to impress the Manufacturer and have gone on to win a further competitive tender, by rolling out their Technician Quality Control tool (QCheck).

Praised for their ‘fantastic support’ and ‘going wellabove and beyond’ by Fiat UK’s Products and Programmes Marketing Manager, it seems there is no stopping the Division comprising of dedicated industry experts in both software design and automotive data management.

The adoption of Clifford Thames’ Menu Pricing tool by FCA UK helped increase, the already impressive statistic, that nearly 25 million quotes were created globally across our MP client systems in 2015, coupled with almost £6 million of sales registered via Online Booking, a 141% increase YoY.

The Dealer Services team provide solutions to help the franchised dealer network retain and grow their customer base. They provide a one-stop-shop to maintain customer retention and enhance productivity, throughout the whole customer journey, from booking to handover.

Since migrating to the Clifford Thames suite of products, (Menu Pricing, Online Booking, SMR and Qcheck) we have at our disposal products that are positively supporting our aftersales strategy of increasing revenue, Customer retention and transparency. Accurate with user friendly interfaces, not only are the tools highly effective but remove the requirement for time consuming training. The efficient and highly professional support we receive from Clifford Thames endorses our choice of cost effective market leading products from a market leading provider.
— FiatChrysler Automobiles UK Ltd

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