Seminars/conferences
National Automobiles Dealer Association (NADA) 2007
Clifford Thames presented on the Ford stand at the NADA convention in Las Vegas February 3rd through February 6th, demonstrating our Ford Catalog Advantage (FCA) electronic parts catalogue.
NADA celebrated 100 years of automotive retail at this year's convention and is the most important annual event for dealers in North America.
Chinese Automotive Aftermarket Conference
Clifford Thames and the Japanese Management Association (JMAC) held an extremely successful conference on:
November 17th, 2006
The Kerry Centre Hotel
Beijing
China
Attendees: CEO's, Managing Directors, Aftermarket Business Development Directors of Chinese Automotive OEMs and JV Partners
Agenda
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Introduction
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Health Assessment of Chinese Franchised Dealer Aftermarket
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The importance of customer satisfaction
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What does it mean for the aftermarket?
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What does it mean for new and used vehicle sales?
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A review of the business processes and applications that build a stronger Dealer
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Aftermarket business
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Customer Service practices from the USA and Europe
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Using industrial engineering concepts to build a better dealer network (e.g. workshop flow, appointment scheduling)
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Dealer parts inventory management using JIT-technology
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An introduction to 'Service and Workshop Upgrade'