The quality of service delivered by your workshop can so often be the decisive factor that builds a customer’s trust, or completely destroys it. QCheck makes it easier than ever to track the performance of each workshop operative, to know what they are doing well, as well as to understand aspects of their every day working practices that may have a negative impact on how customers view your company.
QCheck makes workshop quality easily controllable
Equipped with the telling data that Qcheck delivers, every professional whose job it is to ensure customers’ vehicles are meticulously serviced and maintained can be encouraged to engage with an ongoing programme of self-improvement. It’s less about reprimanding people than showing them how their attention to detail is crucial to the success of the company and therefore the security of their employment, as well as the degree of personal satisfaction they derive from their tasks.
It only takes 2 minutes a day to do a Qcheck
QCheck consigns the tedium of filling in and filing time consuming paper check sheets to history. It takes just 2 minutes each day to key in the data that will become the building blocks of efficient quality control. No extra software is needed, because Qcheck is entirely web-based. Reports are delivered in ‘real-time’ with no lag between a check being noted and the implications of that fresh data being available in analyses and reports at every level.
The statistics prove QCheck works
96% of workshops where Qcheck has been incorporated have reported an improvement in work quality of 30% in the first year of use. Over 3,000 dealers across 20 markets now depend on Qcheck to help them achieve the high level of workshop quality that retains and builds business, with those figures set to expand dramatically as Qcheck is introduced to additional markets and new customers across Europe.
A proven track record:
- Over 4 million vehicles already Qchecked in 32 countries
- 500,000+ ‘repeat repairs’ avoided
- 96% of users experience 30% improvement in first year